FTTX Alertas

Customer monitoring: who went down, where and since when

FTTx Alertas reads each customer's connection from your ERP and colors their home on the map: green connected, red offline since the outage and gray with no reading. Outages that cluster on the same enclosure or in the same neighborhood become an alarm, sent to your team's group and privately to whoever you choose.

WhatsApp from the ISP's own number
Telegram through the FTTx Alertas bot

I want FTTx Alertas See the integrations

FTTx Alertas screen: 5,215 customers online, 609 offline, 187 with no reading and 4 alarms. On the left, the Alarms card with CTO-0526 and CTO-0593, each with 6 of 10 customers offline, an area with 8 outages within 5 minutes and CTO-0319; on the right, the satellite map with the customers' homes, green for connected and red for offline, and the pins of the enclosures in alarm — The FTTx Alertas screen

How it works

Connect the ERP With the ERP integrated, each customer's connection (the PPPoE session) is read through the API on every poll, with the time it went down or came back. Customers with coordinates in the ERP go on the map.
See it on the map Each customer is a home in the color of its connection. An enclosure goes into alarm with two or more customers offline; an area, with several outages close together within a few minutes, even with no enclosure in between.
Act The alarm reaches WhatsApp and Telegram, in the team group and privately. The list shows who went down, with the ERP code and login: one click copies it, and the crosshair takes the map to the home. On the team's TV, a sound plays and the map flies to each new alarm and back.

ONU signal

When your ERP provides the OLT reading, each customer shows the ONU signal in a band: good, warning, critical or no signal. Anyone who dropped to critical or lost signal in the last reading becomes a warning, with the previous signal next to it.

The reading time of each OLT
Filter by OLT, enclosure and connection
Worst signal first

ONU Signal tab in FTTx Alertas: a warning about 3 customers who dropped in the last OLT reading, 2 to critical and 1 with no signal; totals per band, with 141 good, 14 warning, 6 critical, 4 no signal, 2 inactive and 3 with no reading; the reading of each of the two OLTs; and the list with each customer's signal, worst first, with the previous signal of those who dropped — The ONU Signal tab

What else the module does

Area rule set on screen: radius from 50 m to 2 km, number of outages and minutes
Who went down in each area, in order
Full screen for the TV, with the alarm sound of your choice
The red home on the project map too, with the enclosure's alarms

Talk to us See pricing

Need to read straight from the OLT, with each ONU's signal and status? Check out FTTx MON.